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Frequently Asked Questions
Quick answers to the questions we are asked most. Can’t find what you need? Call us any time.
Booking
You can book online using our booking form, which takes about a minute, or call us on 01952 370120 at any time. You will receive an email confirming the details of your booking.
For local journeys you can book on the day, subject to availability. For airport, seaport, wedding and group transport we recommend booking as early as possible so we can reserve the right vehicle.
Yes. Call us or email info@a-zcars.co.uk with your booking reference as soon as possible. Please see our Terms and Conditions for details of cancellation charges.
Fares
Fares depend on your journey, vehicle and time of travel. Book online or call us and we will confirm your fare with you before you travel, so there are no surprises.
A night rate applies to journeys between 22:00 and 06:00. We always confirm your fare with you before you travel.
You can pay your driver by cash or card. Business customers can apply for an account with monthly invoicing.
Airport Transfers
Include your flight number when you book so we can plan around your arrival. If your plans change, call us and we will adjust your collection time.
We regularly travel to Birmingham, Manchester, Heathrow, Liverpool, Luton and East Midlands airports. Other UK airports are available on request.
Vehicles
Our vehicles carry from one to sixteen passengers. Saloons and estates seat four, MPVs seat six, our minibus seats eight and our large minibus seats twelve to sixteen.
Child seats are available on request. Please tell us the age of each child when you book so we can provide the right seat.
Yes, by arrangement. Please contact us in advance to discuss wheelchair dimensions and any assistance you need.
General
All of our drivers are licensed and DBS-checked, and know Telford and Shropshire well.