Terms & Conditions

These terms apply to all journeys booked with A2Z Cars, whether online, by phone or in person. By making a booking you agree to these terms.

1. Bookings

A booking made on our website is a request. It is confirmed once we have accepted it by email, phone or text. Please check your confirmation carefully and tell us straight away if anything is wrong.

2. Fares and payment

• Your fare is agreed with you before you travel.
• A night rate applies between 22:00 and 06:00, and higher rates may apply on public holidays.
• Waiting time, extra stops, changes to the route, and tolls or parking charges may be added to the agreed fare.
• Payment is due at the end of the journey by cash or card unless you have a business account with agreed invoicing terms.

3. Cancellations and changes

Please give us as much notice as possible if you need to change or cancel a booking. For pre-booked long-distance and airport journeys, we may charge a cancellation fee if you cancel with less than 24 hours’ notice or if the driver arrives and the journey does not go ahead.

4. Waiting time

Your driver will wait a reasonable time at the pickup point. For airport collections, please include your flight number when you book. Waiting beyond the agreed time may be charged.

5. Passengers and luggage

• The number of passengers must not exceed the seats in the vehicle booked. Every passenger must wear a seat belt.
• Please tell us about all luggage when you book. We may refuse luggage that does not fit safely.
• Child seats are available on request and must be requested when booking.
• Assistance dogs are always welcome. Other animals are carried at the driver’s discretion.

6. Conduct

Smoking and vaping are not allowed in our vehicles. Drivers may refuse to carry passengers who are abusive, violent or under the influence to the point of being a risk to themselves or others. A cleaning charge may apply if a vehicle is soiled.

7. Lost property

Please contact us as soon as possible if you leave something behind. We will make reasonable efforts to return it, but cannot accept responsibility for items left in vehicles.

8. Liability

We will make every reasonable effort to arrive on time, but we are not liable for delays caused by traffic, weather, road closures or other events outside our control. Nothing in these terms limits your statutory rights.

9. Complaints

If you are unhappy with our service, contact us at info@a-zcars.co.uk or on 01952 370120 and we will investigate.

10. Law

These terms are governed by the law of England and Wales.